Canceling Digital Forms
Canceling digital forms is a limited operation. Once forms have been signed by any party, they can no longer be canceled. You can only cancel a sent digital signature form or form pack before the dealer or customer signs the digital form (pack).
NOTE: Forms cannot be modified in the signature packet once it's been sent.
If you need to make modifications to a deal or digital form pack that's been sent out to a customer, you will need to cancel it. If you cannot cancel it because signatures have already been added, you will need to re-contract the deal.
How to Cancel Request for Signature
If you send a signature packet to a customer and no one has signed any of the fields yet, take the following steps to cancel the request.